Data Deletion Instructions
You may request deletion of personal data associated with your BIVANEX account, a connected Google account, or messages sent to a BIVANEX-managed WhatsApp Business number.
How to submit a request
- Email benyamin@bivanex.com with the subject “BIVANEX data deletion request.”
- Send the request from the email address associated with your BIVANEX account where possible.
- Identify the relevant organization/tenant and describe the scope: account data, Google-connected data, WhatsApp-connected data, or all eligible data.
- For WhatsApp requests, provide only the last four digits of the relevant number and the approximate date of interaction. Do not send passwords, one-time codes, access tokens or full identity documents by email.
Verification and processing
We will verify the requester’s identity and authority before deleting tenant or account data. We will confirm the request and communicate the outcome or any additional information needed. Deletion removes eligible active records and connection credentials; backup copies expire through the normal protected backup rotation.
What may be retained
We may retain limited records when necessary to comply with law, enforce agreements, preserve security and fraud-prevention evidence, or maintain required professional and operational audit trails. If a customer organization controls the data, BIVANEX may need authorization from that organization before deletion.
Disconnect provider access
Deleting BIVANEX data and revoking provider access are separate actions. Authorized users can remove supported connections within BIVANEX. They may also revoke Google access in their Google Account security settings and manage WhatsApp permissions through the relevant Meta/WhatsApp account. Revocation stops future access; submit a deletion request to remove eligible data already processed.